Okiff Technical Help Desk & Support Portal
Welcome to the Okiff Global Technical Assistance Centre (GTAC). We provide specialized post-deployment support, self-service portals, and expert resources to ensure your sovereign edge cloud, ERP localization, and private AI infrastructure run seamlessly at ultra-low latency.
🌐 Direct Assistance Channels
1. Open a Support TicketSubmit requests via the Okiff Bug Report. Issues are categorized by SLAs from P1 to P4, with enterprise tiers receiving regular manager updates.
2. Lifecycle Services PortalAccess the Lifecycle Portal for licence management, signed container images, and offline AI Over-The-Air (OTA) updates.
🖥️ Baseline System & Technical Requirements
Ensure local hardware meets these baseline frameworks to prevent node failures or latency issues:
- Okiff Reflex & Rules Engine: 2 CPU Threads, 2 GB RAM, 50 GB HDD.
- AI Inference Module: 4 Threads, 8 GB RAM, plus an 8 GB GPU (and 2 GB HDD + 10MB/Event).
- Okiff Router Agent: 4 Threads, 2 GB RAM, supporting up to 100 devices/cameras per node.
🛠️ Professional Services & On-Site Deployments
Schedule dedicated assistance for custom network integrations, tailored enterprise webhooks, or architecture compliance reviews for regional privacy bounds like GDPR and Law 25.